This is the research project I undertook to complete my honors in the College of Arts, Media, and Design at Northeastern. It is an exploration into pediatric patient experience in long term care and a proposed game solution that familiarizes children with their care in a comfortable and engaging way.
I worked on this project alone with the support of my advisor, Janos Stone. I completed research, mapped user experience, wrote user stories, and made service blueprints, over the course of a semester. I intend to design and develop the game as my senior capstone project this spring.
I came into this project knowing I wanted to work on something related to pediatrics and hospitals, but wasn't exactly sure what. My preliminary research taught me that the average length of a pediatric hospital stay is 17.4 days and that the most common pediatric cancer diagnosis is Leukemia. I used that information as a jumping off point.
I created a stakeholder map to understand the different actors and spaces at play in the situation. I also mapped their interactions (with each other and with places) and sought to understand what different stakeholders are thinking and feeling.
I then began intensive research into the treatment of Leukemia. I pin-pointed the different steps in the process, particularly focusing on those for which the child is present, and mapped them. The treatment of Leukemia happens over a period of many years, but it is relatively similar across different hospitals and cases.
Ultimately, the solution that seemed best was a game that teaches pediatric patients about their care in a way that is understandable, accessible, and fun for them, by speaking to them in language and metaphors they can understand. I began to brainstorm a number of features that would make the game effective and interesting.
|Avatars||Child has a custom avatar; care providers may have custom avatars|
|Class Participation||Teacher facilitates an activity that is then reflected in the game|
|Activated in Real Time||Game features are activated/unlocked based on events in the hospital|
|Measure of Energy Level||Game can be tailored to child’s daily energy level|
Once I had a rough item of how the game would work I began to map the different touch points. I considered where the user would interact and what the implications behind the scenes would be at every step.
As the semester wrapped up I considered what challenges I would need to face moving forward. Some of the challenges included how to encourage playing the game (as opposed to iPhone games or xBox), how to best integrate with the child's classroom, how to configure the game for different situations (prognosis, religious background, etc.) and how to integrate with hospital systems. I intend to tackle these challenges and more in the spring of 2019 as my final undergraduate project.
This project was interesting in that I was able to determine from zero what I wanted to work on and I learned a lot about doing good UX research and about not beginning to design until research has been fully analyzed.
Date: Spring 2018
Contributors: Brenna Sorkin
Skills: Experience mapping, service blueprinting
Client: Honors in CAMD project